No Brasil havia consumidor perdendo o dedo mindinho enquanto a montadora de automóveis jurava que tinha explicado direitinho, no site, o procedimento para rebater o banco, sem rebater os dedos.
Enquanto isso, nos EUA, a “U.S. Food and Drug Administration” (FDA) anuncia um recall voluntário – por opção da empresa – para porções de pistache (Pistachios). O argumento é o risco de contaminação por Salmonella, que pode gerar graves danos à saúde do consumidor – especialmente as crianças.
O fundamento óbvio do recall é um dever de cuidado que a empresa tem com o consumidor. Uma compra e venda consumerista tem um feixe de obrigações.
A obrigação principal é a entrega do produto ou serviço. Deveres acessórios e paralelos são a garantia, e o dever de cuidado, protegendo a confiança depositada pelo consumidor.
O recall voluntário é o dever de cuidado em botão, delicado e bem cuidado. O recall forçado por procedimento administrativo é o dever de cuidado desabrochado em flor, com todos os espinhos a que tem direito a empresa segurando o caule, e o perfume do justo que respira o consumidor.
Enquanto o FDA plantou um belo jardim com a sua rede de informação e garantia de segurança, o Procon e o DPDC ainda parecem vender flores no farol, aos tropeços.
Recall — Firm Press Release
FDA posts press releases and other notices of recalls and market withdrawals from the firms involved as a service to consumers, the media, and other interested parties. FDA does not endorse either the product or the company.
Wirth’s Nutcracker Sweet INITIATES
Initiates Voluntary Recall Of Pistachios Sold In Michigan Because Of Possible Risk To Health
Contact: Mike Wirth
FOR IMMEDIATE RELEASE— Sanford, MI –June 16, 2009— Wirth’s Nutcracker Sweet of Sanford, MI is voluntarily recalling 258 of their 2-lb holiday party trays containing roasted and salted pistachios in the shell because they have the potential to be contaminated with salmonella, an organism which can cause serious and sometimes fatal infections in young children, frail or elderly people, and others with weakened immune systems. Healthy persons infected with Salmonella often experience fever, diarrhea (which may be bloody), nausea, vomiting and abdominal pain. In rare circumstances, infection with Salmonella can result in the organism getting into the bloodstream and producing more severe illnesses such as arterial infections (i.e., infected aneurysms), endocarditis and arthritis.
The party trays were distributed for fundraising by Kiwanis Clubs in Michigan (Alma, Bay City, Midland and Saginaw) and were shipped in November and December 2008.
The recalled pistachios were packaged as part of a 2-lb party tray, which also contains cashews, deluxe mixed nuts, chocolate covered peanut clusters and pecan caramel candy. The 2-lb party tray is a round, clear plastic, 6-compartment container with pistachios in one of the compartments. The tray label states Wirth’s Nutcracker Sweets and 2 pounds – there is no product name or UPC code on the tray. None of the other products in the tray are affected by the problem.
Albanese Confectionery Group, Inc. notified Wirth’s that the pistachios are being recalled because they were purchased from Setton Pistachio of Terra Bella, Inc., who voluntarily recalled them due to possible contamination with salmonella.
Wirth’s Nutcracker Sweet has received no complaints or reports of any illness related to this product, or any other products.
Consumers who have purchased the recalled product should either destroy the product or contact the company at (989) 687-7400, from Monday through Friday, 9 a.m. until 4 p.m., to arrange for the return of the product. For more information on Salmonella, please visit the Centers for Disease Control and Prevention’s website @http://www.cdc.gov.